DIMO Subscriptions FAQUpdated 6 days ago

Answers to common questions about DIMO subscriptions, billing, and cancellation.

What does a DIMO subscription include?

A DIMO subscription provides access to supported connected-vehicle features and services.

For a full breakdown, see What Utility Does My DIMO Device Subscription Provide?

📊 When will I see vehicle data after subscribing?

Vehicle data will become available once your subscription is active and your vehicle connection is successfully set up.

If your subscription is active but your data is not updating, contact DIMO Support.

💳 What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express.

What happens if I don't subscribe?

• Live vehicle data visibility 
  • Trips
  • Error Codes
  • Vehicle location
  • Vehicle insights (Fuel economy, Mileage, and more)

What happens if I don't subscribe?

You can still access functionality that does not require an active subscription, but subscription-based vehicle data and features will not be available.

Does my subscription automatically renew?

Yes. Paid subscriptions automatically renew unless cancelled before the renewal date.

To avoid renewal, cancel at least 24 hours before your next billing date.

Can I cancel my subscription?

Yes. You can cancel at any time.

Cancellation stops your next renewal. Your subscription will remain active until the end of your current paid billing period.

Will I receive a refund if I cancel early?

Generally, no. Subscription payments are non-refundable, and we do not provide credits for unused time in a paid billing period.

Your subscription will remain active until the end of the period you've already paid for.

See the DIMO Terms of Service for full cancellation and refund terms.

What if my subscription duration is incorrect?

Contact DIMO Support and provide:

• Your order number
• Your device serial number
• A screenshot showing the incorrect subscription duration

Our Support team will investigate the issue.

For information on what utility your subscription provides, please check this article. 

For further help, email [email protected].